CONSUMER CONNECT SOFTWARE
Increase sales, loyalty and NPS
Optimize your service with Artificial Intelligence
Install and integrate different conversational chatbot modules with your systems without any technical complexities.
Take the CX to the next level
Automate messages and offer live chat between customers and shoppers, drivers or support agents, with 24/7 service.
Full WhatsApp Business integration
Official APIs and verified badge on the world’s most popular messaging app.
Discover our modular tool
Unlock the power of conversational commerce without spam
- Keep communication through an official WhatsApp channel with your business id.
- Data security and privacy guaranteed by end-to-end encrypted.
- AI-enabled chatbots that manage automated flows for you.
Keep your customer informed at every step
- Send real-time order status notifications via WhatsApp.
- Easily track orders with a dedicated link.
- Collect valuable feedbacks by sending NPS survey.
Real-time support at your fingertips
- Provide live chat with the shopper or delivery person through WhatsApp.
- Provide chat support with your dedicated agents with shared inbox.
- Solve Q&A with automated workflows.
Increase sales and manage out of stock
- Manage stockouts with product recommendations.
- Upsell suggesting new and complementary products, enabling effortless order customization, all without leaving WhatsApp.
Protect your orders, every delivery, every time.
- Ensure safer deliveries with a unique PIN.
- Send the PIN via WhatsApp for added convenience.
- The driver can only successfully close the order with the PIN delivered by the customer.
Reinforce loyalty and retention
- Send satisfaction survey automatically after closing the order, configurable to business rules.
- Send your native NPS survey without leaving WhatsApp, thanks to our integration with Qaltrics, Medallia, Salesforce, Microsoft and others, or start today using the co-created Zubale’s template.
Unlock new insights
- Monitor conversation flow through the Retailer’s Portal.
- Assigns viewing permissions based on user access.
- Obtain processed data via API.
Fully integrated to the entire customer journey, in real time
- E-commerce – pre-sale
- ERP, POS, OMS – during the purchase
- CRM and ticketing system – after sales support