Engage customers before, during and beyond sales

Unlock the power of conversational commerce without spam

• Keep communication through an official WhatsApp channel with your business id.
• Data security and privacy guaranteed by end-to-end encrypted.
• AI-enabled chatbots that manage automated flows for you.

Keep your customer informed at every step

• Send real-time order status notifications via WhatsApp.
• Easily track orders with a dedicated link.
• Collect valuable feedbacks by sending NPS survey.

Real-time support at your fingertips

• Provide live chat with the shopper or delivery person through WhatsApp.
• Provide chat support with your dedicated agents with shared inbox.
• Solve Q&A with automated workflows.

Increase sales and manage out of stock

• Manage stockouts with product recommendations.
• Upsell suggesting new and complementary products, enabling effortless order customization, all without leaving WhatsApp.

Protect your orders, every delivery, every time.

• Ensure safer deliveries with a unique PIN.
• Send the PIN via WhatsApp for added convenience.
• The driver can only successfully close the order with the PIN delivered by the customer.

Reinforce loyalty and retention

• Send satisfaction survey automatically after closing the order, configurable to business rules.
• Send your native NPS survey without leaving WhatsApp, thanks to our integration with Qaltrics, Medallia, Salesforce, Microsoft and others, or start today using the co-created Zubale’s template.

Unlock new insights

• Monitor conversation flow through the Retailer’s Portal.
• Assigns viewing permissions based on user access.
• Obtain processed data via API.

Fully integrated to the entire customer journey, in real time

• E-commerce – pre-sale
• ERP, POS, OMS – during the purchase
• CRM and ticketing system – after sales support